RTView® EM
User Guide

Using the Platform - Alert Views
In these displays, detailed information about all alerts that have occurred in your RTView EM system (all Owners and all Areas) is presented. Displays are:

  • RTView Alerts Table: Shows current alert data. Use this time-ordered tabular view to track, manage and assign alerts.
  • Alert History Table: Shows historical alert data. Use this time-ordered tabular view to track alert status changes.

The type of alerts that appear in these displays depends on the Solution Packages installed on your RTView EM system. The RTVMGR Solution Package, which comes with RTView EM, has the following alert types for RTView Servers (Data Servers, Display Servers and Historian Servers):

Alert Name Description
JvmCpuPercentHigh The percent JVM CPU usage exceeded the specified threshold.
JvmGcDutyCycleHigh The JVM Garbage Collection contains an item that exceeded the specified duty cycle threshold (the percent of time spent in Garbage Collection).
JvmMemoryUsedHigh The percent JVM memory used exceeded the specified threshold.
JvmNotConnected The JVM is not connected
JvmStaleData The JVM stopped receiving data.

The RTVRULES Solution Package, which also comes with RTView EM, has the following alert types:

Alert Name Description
RtvEmServiceAlert This discrete alert is generated when a Service has one or more alerts on any associated CIs.
RtvEmServiceAlertImpactHigh This limits alert is generated when a Service has an Alert Impact value that exceeds the specified threshold on any associated CI.

 

RTView Alerts Table
Use this display to track and manage all alerts that have occurred in the RTView EM system, add comments or assign Owners to alerts. Optionally, use the $rtvUserShowDualTables substitution to add a table listing alerts owned by the logged in user.

For details about display title bar functionality, see Title Bar Functionality.

Field Filter Select a table column from the drop-down menu to perform a search in: Alert Name, Alert Text, Alert Class, Service, CI, Closed Reason, Closed, CompId, Count, First Occ, ID, Last Occ, Owner, Primary Service, Sup, TicketGroup, TicketID.

Filters limit display content and drop-down menu selections to only those items that pass through the selected filter's criteria. If no items match the filter, you might have zero search results (an empty table).
Search Text Enter the (case-sensitive) string to search for in the selected Field Filter.
CMDB Filter Enter the name of an Owner/Area/Group/Service/Environment to include in the search. By default, all components of the CMDB (*) are included in the search.
Clear Clears the Field Filter and Search Text entries.
RegEx Toggles the Search Text field to accept Regular Expressions for filtering.
All Click to show all alerts in the table: Open and Closed alerts.
Open Click to only show Open alerts in the table.
Closed Click to only show Closed alerts in the table. 
Owner Filter Select the alert Owner to show alerts for in the table.
All Shows alerts for all Owners in the table: Not Owned and Owned By Me alerts. 
Not Owned Shows only alerts without Owners in the table.
Owned By Me Shows only alerts for the current user in the table.
Alert Settings Conn OK Red The Alert Server is disconnected.
Green The Alert Server is connected.
 
Total The total number of Critical and Warning alerts currently in the table.
Critical Check to show alerts in the table that are currently in a critical state. Also shows the total number of alerts that are currently in a critical state and currently listed in the table. NOTE: You must check Critical to see Critical alerts in the table.
Warning Check to show alerts in the table that are currently in a warning state. Also shows the total number of alerts that are currently in a warning state and currently listed in the table. NOTE: You must check Warning to see Warning alerts in the table.
Suppressed Check to show alerts in the table that are suppressed. NOTE: You must check Suppressed to see Suppressed alerts in the table.
Own Click to assign an Owner for the alert. This button is only visible to users with Administrator privileges.
Suppress Click to suppress the alert. This button is only visible to users with Administrator privileges.
Close Click to close the alert. This button is only visible to users with Administrator privileges.
 
Alerts Table This table lists all active alerts for the current filters. The table is empty unless you check Critical, Warning, or both. Filter the list using the search fields and drop-down menus (in the upper portion of the display). To view details about an alert, select an alert and click Alert Details (in the bottom right portion of the display) to open the Alert Details dialog. To view details about the CI source of the alert, select an alert and click Go To CI (in the bottom right portion of the display) to open its Summary display.
First Occ The date and time the alert first occurred.
Last Occ The date and time the alert last occurred.
Count The number of times the alert was generated.
Sup When checked, the alert has been suppressed by a user.
Owner The named owner assigned by the administrator.
Alert Name The name of the alert.
Primary Service The name of the Service with which the alert is associated.
CI The CI alert source.
Alert Text Description of the alert.
AlertClass

An optional alert field which can be used when integrating with other alerting systems.
CompID

An optional alert field which can be used when integrating with other alerting systems.
TicketID

An optional alert field which can be used when integrating with other alerting systems.
TicketGroup An optional alert field which can be used when integrating with other alerting systems.
 
Columns Id When checked, shows the ID column in the table.
Closed When checked, shows the Closed column in the table.
Closed Reason When checked, shows the Closed Reason column in the table.
Go To CI Select an alert from the Alerts Table, then click Go To CI to view details for the selected CI in the Summary display.
Annotate Select one or more alerts from the Alerts Table, then click Annotate to open the Set Owner and Comments dialog and enter comments or change alert owner.
ID Lists the alert IDs, separated by semicolons, for the alerts selected from the Alert Table.
Source

Lists the name of the back-end Data Server reporting the alert, separated by semicolons.
Enter Owner Enter the name of the owner for one or more alerts, click Set Owner of One Alert to assign the Owner, then click Close. By default, this field displays the current user name.
Enter Comment Enter a comment for one or more alerts, click Add Comment on One Alert to apply the Comment, then click Close. By default, this field displays previously entered comments. The text appears in the Comments field for the alert.
Set Owner Applies the name of the alert owner in the Enter Owner field for one or more alerts.
Add Comment Applies the comment in the Enter Comment field for one or more alerts.
Clear Comments Removes all comments for one or more alerts.
Close Closes the dialog.
Options Select an alert from the Alerts Table, then click Options to open the Alert Options dialog. This dialog is provided for customizing your own alert options.
Details Select an alert from the Alerts Table, then click this button to open the Alert Detail window and view alert details.

 

 

Alert History Table
Use this display to track the history of any alert that has occurred in your RTView EM system.

For details about display title bar functionality, see Title Bar Functionality.

Alert Name Filter Enter the (case-sensitive) string to search for.

Filters limit display content and drop-down menu selections to only those items that pass through the selected filter's criteria. If no items match the filter, you might have zero search results as well as zero options available in the drop-down menu(s).
Clear Clears entries in the Alert Name Filter field and all table data.
RegEx Toggles the Search Text field to accept Regular Expressions for filtering.
Sort by ID + Time When checked, table rows are sorted by the Time and ID columns.
Time Range

 

 Select a time range or All Data from the drop-down menu. By default, the ending period for displayed data is the current time. To specify a time range:

1. Click the  button to open the calendar dialog. By default, the time range end point is the current time.

2. Change the time range end point by clicking the  button and selecting the date and time, then click OK. Or enter the date and time in the text field using the following format: MMM dd, YYYY HH:MM:ss. For example, Apr 26, 2012 5:01 PM.

3. Click Apply.

4. Use the navigation arrows  to move forward or backward one time period (the time period selected from the Time Range drop-down menu). Click Restore to Now to reset the time range end point to the current time.

5. Click Apply and OK when finished.
 
Alerts Table This table lists all alerts for all Owners and all Areas that have occurred in your EM system. Filter the list by alert names using the Alert Name Filter drop-down menu.
Time The date and time the alert first occurred.
ID The unique string identifier for the alert.
Clear When checked, the alert has been cleared by a user.
Sup When checked, the alert has been suppressed by a user.
Owner The named owner assigned by the administrator.
Alert Name The name of the alert.
Alert Index Lists the Alert Indices, separated by tildes (~), for the alert.
Alert Text Descriptive text about the alert.
Cleared Reason DATA UPDATE: The metric returned to normal thresholds.

MANUAL: A user cleared or closed the alert manually.
Sev The severity level of the alert.
Source

The name of the back-end Data Server reporting the alert.

 

 

 

 
 
 
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