RTView® EM
User Guide

Configure the RTVRULES Solution Package
 This section describes how to configure the RTVRULES Solution Package, located in your project directory/servers/rtvrules directory.

The RTVRULES Solution Package is designed to reduce the number of escalated, low-level alerts to upper management tiers. This enables you to, for example, set a time frame for IT to resolve an alert before the alert is escalated.

To configure this behavior, you use the EM-SERVICE CI Type in the CMDB Admin display to establish dependencies among Services, then use the Duration attribute in the Administration / Alert Administration display to delay the execution of the following alerts:

  • RtvEmServiceAlert: This discrete alert is generated when a Service has one or more alerts on any associated CIs.
  • RtvEmServiceAlertImpactHigh: This limits alert is generated when a Service has an Alert Impact value that exceeds the specified threshold on any associated CI.

NOTE: Unexpected behavior can arise if loops in the relationships among Services are created.

The following figure illustrates the RTView EM components that are the subject of this section.  

At this point you have:

To configure the RTVRULES Solution Package:
1. If relationships are not yet established among Services, define these relationships using the new CI Type in the Administration / CMDB Admin display. For details, see the Configure the Service Data Model, EM-SERVICE CI Type section.

2. In an initialized command window, change directory (cd) to the your project directory/servers directory. For example:

3. Start the EM Servers by typing:

    start_rtv all
    NOTE: This starts the databases, Configuration Server, Display Server, RTVMGR, RTVRULES, Alert Server and Directory Servers.

4. Start the Viewer by typing:

    start_rtv viewer

5. In the Monitor, open the Administration / Alert Administration display and enable the RtvEmServiceAlert and RtvEmServiceAlertImpactHigh alerts.

You have finished configuring the RTVRULES Solution Package.

 

 
 
 
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