Using the Platform - Single Area Service Views
In these displays, aggregated data for alert states are organized by Group for all Services in a single Area, while highlighting the most critical alert states using color. Data can be filtered by Owner, Area, Group, Environment and alert Metric.

Use these displays, for example, to isolate the Area and Environment in which a critical alert is occurring.

These displays drill-down to the Service By CI Type display. The Single Area Service Views displays present data in tabular and heatmap formats.

• Group / Service Heatmap: Heatmap of alert states for Services in a selected Area, with the option to filter by Group, Environment and alert Metric, and show Service Names.   
• Region / Service Heatmap: Heatmap as described for the Group / Service Heatmap (above), with the option to filter by Region and show Group Names.  
• Group / Service Table: Table that shows alert states per Service across all CI Types, with the option to filter by Group and Environment.    
• Services CI Type Summary: Table that shows the health state of Services per CI Type.
• Services History Heatmap: Heatmap of alert states, over time, for Services in a selected Area, with the option to filter by Group, Environment and alert Metric.

Group / Service Heatmap
View heatmap of alert states for Services in one Area, filtered by Group and Environment.

The heatmap organizes Services by Groups in an Area. Each rectangle in the heatmap represents a Service, which is arranged by Group. The rectangle size represents the number of CIs in the Service; a larger size is a larger value. Each Metric (selected from the drop-down menu) has a color gradient bar that maps relative values to colors. Move your mouse over a rectangle to see additional information.

Use the drop-down menus to filter data shown in the heatmap: a different Owner, a different Area, one or all Groups or Environments, as well as the alert Metric. By default, all Groups, all  Environments and alert Impact are shown.

Drill-down and investigate by clicking a rectangle in the heatmap to view details in the Service By CI Type display.

For details about display title bar functionality, see Title Bar Functionality.

Owner	Select an Owner to display in the heatmap.
Area	Select an Area to display in the heatmap.
CIs	The total number of configuration items. This value is determined by the selections made from display drop-down menus.
Group	Select All Service Groups or a single Group to display in the heatmap.
Service Names	Toggle to display service names in each heatmap rectangle.
Env	Select All or a single Environment to display in the heatmap.
Metric	Select the metric to display in the heatmap. Each Metric has a color gradient bar that maps relative values to colors.
	Alert Impact	The highest Alert Impact value for any alert associated with CIs in a given rectangle.  Values range from 0 - 10, as indicated in the color gradient bar, where 10 is the highest Alert Impact. The Alert Impact is calculated for each CI, which is the product of the CI Criticality times the current maximum Alert Severity.
	Alert Severity	The maximum level of alerts in a given heatmap rectangle. Values range from 0 - 2, as indicated in the color gradient bar, where 2 is the highest Alert Severity.
			Metrics that have exceeded their specified ALARM LEVEL threshold have an Alert Severity value of 2. For a given heatmap rectangle, this indicates that one or more metrics have reached their alert thresholds.
			Metrics that have exceeded their specified WARNING LEVEL threshold have an Alert Severity value of 1. For a given heatmap rectangle, this indicates that one or more metrics have reached their warning thresholds.
			Metrics that have not exceeded either specified threshold have an Alert Severity value of 0. For a given heatmap rectangle, this indicates that no metrics have reached their warning or alert thresholds.
	Alert Count	The total number of critical and warning alerts in a given heatmap rectangle. The color gradient bar values range from 0 to the maximum count of alerts in the heatmap.
	Criticality	The maximum level of Criticality (rank of importance) in a given heatmap rectangle. Values range from 1 to 5, as indicated in the color gradient bar, where 5 is the highest Criticality. Criticality is specified in the Service Data Model (CMDB) by your administrator. Criticality values are listed in the Component Views / CI Service Table display, which range from A to E, where A is the highest Criticality (level 5 maps to a Criticality of A and level 1 maps to a Criticality of E with equally spaced intermediate values).

Region / Service Heatmap
View heatmap of alert states for Services for a single Area, filter by Group, Environment and Region, and optionally show Group Names.

The heatmap organizes Services by one or more Groups in an Area. Each rectangle in the heatmap represents a Service, which are arranged by Area and Group. The rectangle size represents the number of CIs in the Service; a larger size is a larger value. Each Metric (selected from the drop-down menu) has a color gradient bar that maps relative values to colors. Move your mouse over a rectangle to see additional information.

Use the drop-down menus to filter data shown in the heatmap: a different Owner, a different Area, one or all Groups, Regions or Environments, as well as the alert Metric. By default, all Groups, all  Regions, all Environments and Alert Impact are shown.

Drill-down and investigate by clicking a rectangle in the heatmap to view details in the Service By CI Type display.

For details about display title bar functionality, see Title Bar Functionality.

Owner	Select an Owner to display in the heatmap.
Area	Select an Area to display in the heatmap.
CIs	The total number of configuration items. This value is determined by the selections made from display drop-down menus.
Group	Select All Service Groups or a single Group to display in the heatmap.
Region	Select All Regions or a single Region to display in the heatmap.
Group Names	Display the Group names in each heatmap rectangle.
Env	Select All or a single Environment to display in the heatmap.
Metric	Select the metric to display in the heatmap. Each Metric has a color gradient bar that maps relative values to colors.
	Alert Impact	The highest Alert Impact value for any alert associated with CIs in a given rectangle.  Values range from 0 - 10, as indicated in the color gradient bar, where 10 is the highest Alert Impact. The Alert Impact is calculated for each CI, which is the product of the CI Criticality times the current maximum Alert Severity.
	Alert Severity	The maximum level of alerts in a given heatmap rectangle. Values range from 0 - 2, as indicated in the color gradient bar, where 2 is the highest Alert Severity.
			Metrics that have exceeded their specified ALARM LEVEL threshold have an Alert Severity value of 2. For a given heatmap rectangle, this indicates that one or more metrics have reached their alert thresholds.
			Metrics that have exceeded their specified WARNING LEVEL threshold have an Alert Severity value of 1. For a given heatmap rectangle, this indicates that one or more metrics have reached their warning thresholds.
			Metrics that have not exceeded either specified threshold have an Alert Severity value of 0. For a given heatmap rectangle, this indicates that no metrics have reached their warning or alert thresholds.
	Alert Count	The total number of critical and warning alerts in a given heatmap rectangle. The color gradient bar values range from 0 to the maximum count of alerts in the heatmap.
	Alert Criticality	The maximum level of Criticality (rank of importance) in a given heatmap rectangle. Values range from 1 to 5, as indicated in the color gradient bar, where 5 is the highest Alert Criticality. Criticality is specified in the Service Data Model (CMDB) by your administrator. Criticality values are listed in the Component Views / CI Service Table display, which range from A to E, where A is the highest Criticality (level 5 maps to a Criticality of A and level 1 maps to a Criticality of E with equally spaced intermediate values).

Group / Service Table
The table lists all Services and alert metrics (Impact, Severity, Count and Criticality, and CI Count) for a selected Area. Use this display to check Service alerts by Group and Environment.

Each row in the table is a different Service. The row color represents the most critical alert state in each Service.

Use the drop-down menus to filter data shown in the table: a different Owner, a different Area, all Groups or a single Group, all Environments or a single Environment. Use the sort button to order column data. Drill-down and investigate by clicking a row in the table to view details in the Service By CI Type display.  

For details about display title bar functionality, see Title Bar Functionality.

Services CI Type Summary
This table lists the health state of Services by CI Type. Each column is a CI Type and each row is a Service. For each Service in a selected Group, a circular indicator shows the current maximum Alert Severity of all the CIs associated with each CI Type:

The cell background color shows the current maximum Alert Impact of all the CIs associated with the Service and CI Type. The Alert Impact is calculated for each CI, which is the product of the CI Criticality times the current maximum Alert Severity. Background colors range from green to red, green being the lowest possible alert impact and red the highest possible value.

In the following figure is a list of Services showing the highest severity and alert impact for each CI Type. For example, the first five Services in the list have an alert condition due to a BW Engine problem, but additionally the INVENTORY MANAGER Service has a Tibco EMS Server problem. The All CI Types column shows the global highest level for all CI Types.

Use the drop-down menus to filter data shown in the table: a different Owner, a different Area, all Groups or a single Group, all Environments or a single Environment. Select a row in the table to view details in the lower table.  

For details about display title bar functionality, see Title Bar Functionality.

Owner	Select an Owner to display in the table.
Area	Select an Area to display in the table.
CIs	The total number of configuration items. This value is determined by the selections made from display drop-down menus.
Group	Select All Service Groups or a single Group to display in the table.
Env	Select All or a single Environment to display in the table.
Valid CI Types Only	Check to only show CI Type columns that contain data in the table, uncheck to include columns that are empty. Including empty table columns can be helpful when you are comparing Services (using the Group drop-down menu) because the table columns retain their order.
Service/Region Count	The total number of Services currently listed in the table.
Service Name	The name of the Service.
All CI Types	The circular indicator shows the current maximum Alert Severity of all the CIs associated with the CI Type, and the cell background color shows the current maximum Alert Impact of all the CIs--across all CI Types-- associated with the Service.
Alerts Table	This table is lists the alerts associated with the Service selected in the upper table. Click a column in the upper table to filter data shown by CI Type. For details about table column data, see Alerts Table.
	Service	The Service that is currently selected in the upper table.
	CI Type	The CI Type that is currently selected in the upper table.

Services History Heatmap
View history heatmap of alert states, over time, for Services in one Area, filtered by Group and Environment.

The history heatmap displays Services from one or more Groups and Environments of a given Owner and Area. Each row in the heatmap represents a different Service. The row color shows the Alert Impact or Alert Severity of a Service across time. Mouse-over each row to see the time of alert state changes for particular Service occurred. For example, you can see at what time an alert state changed from green to red. Each Metric (selected from the drop-down menu) has a color-coded legend that maps relative values to colors.

Use the drop-down menus to filter Services shown in the history heatmap: a different Owner, a different Area, one or all Groups or Environments, as well as the alert Metric. By default, all Groups, all  Environments and alert Impact are shown.

Drill-down and investigate by clicking a row in the history heatmap to view details in the Service By CI Type display.

For details about display title bar functionality, see Title Bar Functionality.

Owner	Select an Owner to display in the heatmap.
Area	Select an Area to display in the heatmap.
Group	Select All Service Groups or a single Group to display in the heatmap.
Env	Select All or a single Environment to display in the heatmap.
Metric	Select the metric to display in the heatmap. Each Metric has a color gradient bar that maps relative values to colors.
	Alert Impact	The highest Alert Impact value for any alert associated with CIs in a given rectangle.  Values range from 0 - 10, as indicated in the color gradient bar, where 10 is the highest Alert Impact. The Alert Impact is calculated for each CI, which is the product of the CI Criticality times the current maximum Alert Severity.
	Alert Severity	The maximum level of alerts in a given heatmap rectangle. Values range from 0 - 2, as indicated in the color gradient bar, where 2 is the highest Alert Severity.
			Metrics that have exceeded their specified ALARM LEVEL threshold have an Alert Severity value of 2. For a given heatmap rectangle, this indicates that one or more metrics have reached their alert thresholds.
			Metrics that have exceeded their specified WARNING LEVEL threshold have an Alert Severity value of 1. For a given heatmap rectangle, this indicates that one or more metrics have reached their warning thresholds.
			Metrics that have not exceeded either specified threshold have an Alert Severity value of 0. For a given heatmap rectangle, this indicates that no metrics have reached their warning or alert thresholds.