Using the Platform - Component Views
These displays present the lowest level view of CMDB contents--the component level. In these displays, alert states for components are shown by Service and Area in tabular and heatmap formats, while highlighting the most critical alert state for each component. Data can be filtered by Areas, Services, Groups, Regions and Environment.

Use these displays to determine whether a component is malfunctioning. 

• CI / Service Table: Table of CMDB contents for all component-level details by Service for all Owners, Areas, Groups, Regions and Environments (without the option to filter).
• CI / Type Heatmap: Heatmap of CMDB contents organized by CIType, with the option to filter by Owner, Area, Group, Environment and alert Metric, and show CI Names.  
• CI / Type Table: Table of CMDB contents for all component-level details for all Areas, Services, Groups, Regions and Environments, with the option to filter by Owner and one or all Areas, Groups and Environments. 

CI / Service Table
This table contains the contents of the CMDB, listing all CIs by Owner, Area and Group or Service.

Each row in the able is a different CI (for example, localhost;RTVMGR_DATASERVER). The row color represents the most critical alert state for the CI.  

Use the drop-down menus to filter data shown in the table: a different Owner, one or all Areas, Groups or Environments. Use the sort button to order column data.

For details about display title bar functionality, see Title Bar Functionality.

CI / Type Heatmap 
View heatmap of alert states for CIs in all or one Area, Group or Environment.

The heatmap organizes CIs by CI Type, and uses color to show the most critical alert state for each. Each rectangle in the heatmap represents a CI (for example, localhost;RTVMGR_DATASERVER). Each Metric (selected from the drop-down menu) has a color gradient bar that maps relative values to colors.  Move your mouse over a rectangle to see additional values.

Use the drop-down menus to filter data shown in the heatmap: a different Owner, a different Area, one or all Groups or Environments, as well as the alert Metric. By default, all Areas. Groups, and Environments and alert Impact are shown. Optionally show CI Names.

Double-click (or right-click and select Drill Down) a rectangle in the heatmap to view details relevant to the CI Type.

For details about display title bar functionality, see Title Bar Functionality.

Owner	Select an Owner to display in the heatmap.
Area	Select one or all Areas to display in the heatmap.
CIs	The total number of configurable items.
Group	Select one or all Groups to display in the heatmap.
Env	Select one or all Environments to display in the heatmap.
CI Names	Display the CI names in each heatmap rectangle.
Metric	Select the metric to display in the heatmap. Each Metric has a color gradient bar that maps relative values to colors.
	Alert Impact	The product of the maximum Alert Severity multiplied by the maximum Criticality of alerts in a given heatmap rectangle. Values range from 0 - 10, as indicated in the color gradient bar, where 10 is the highest Alert Impact.
	Alert Severity	The maximum level of alerts in a given heatmap rectangle. Values range from 0 - 2, as indicated in the color gradient bar, where 2 is the highest Alert Severity.
			Metrics that have exceeded their specified ALARM LEVEL threshold have an Alert Severity value of 2. For a given heatmap rectangle, this indicates that one or more metrics have reached their alert thresholds.
			Metrics that have exceeded their specified WARNING LEVEL threshold have an Alert Severity value of 1. For a given heatmap rectangle, this indicates that one or more metrics have reached their warning thresholds.
			Metrics that have not exceeded either specified threshold have an Alert Severity value of 0. For a given heatmap rectangle, this indicates that no metrics have reached their warning or alert thresholds.
	Alert Count	The total number of critical and warning alerts in a given heatmap rectangle. The color gradient bar values range from 0 to the maximum count of alerts in the heatmap. The middle value in the gradient bar indicates the average alert count.
	Criticality	The maximum level of Criticality (rank of importance) in a given heatmap rectangle. Values range from 1 to 5, as indicated in the color gradient bar, where 5 is the highest Criticality. Criticality is specified in the Service Data Model (CMDB) by your administrator. Criticality values are listed in the Component Views / CI Service Table display, which range from A to E, where A is the highest Criticality (level 5 maps to a Criticality of A and level 1 maps to a Criticality of E with equally spaced intermediate values).

CI / Type Table  
This table contains data for the Component Views displays.

The table lists all CIs by CIType and their alert metrics (Impact, Severity and Count) for one or all Areas, Groups or Environments.

Each row in the able is a different CI (for example, localhost;RTVMGR_DATASERVER). The row color represents the most critical alert state for the CI.

Use the drop-down menus to filter data shown in the table: a different Owner, one or all Areas, Groups or Environments. Use the sort button to order column data.

For details about display title bar functionality, see Title Bar Functionality.