Using the Platform - Service Summary Views
These displays present alert states at the component-level by Service in tabular and heatmap formats, while highlighting the most critical alert state. Data can be filtered by Owner, Area, Group, Service or Environment.

Use these displays to get alert details and detailed status information for a particular Service, such as a list of all the CI Types relevant to a Service and the quality of the performance metrics for each CI.

The Service Summary Views displays are: 

• Service By CI Type: Table of alert states for a Service organized CI Type, with general alert information.
• Service Summary: Table of CIs by Service, with detailed alert information.
• Service Health Heatmap: Heatmap of CIs by Service, with the option to filter by Owner, Area, Group, Environment and alert Metric, and show CI Names.
• Service Browser: Table of CIs by Service with a browser format.

Service By CI Type 
View alert states for a Service organized CI Type. See the CI Count for a Service and obtain alert statistics for CI Types such as Alert Severity and Alert Count.

Use this display to summarize alerts occurring for a Service and determine which component types are malfunctioning. View a list of all active alerts associated with the CI Type.

The upper table lists all CI Types for the selected Service with alert details such as the highest Alert Severity for the CI Type. The color of each row represents the maximum Alert Impact. The color of the Alert Severity column represents the most critical alert state for each.

Select a row for a CI Type that has an active alert (the Alert Severity is red or yellow) to view the active alerts in the lower table. Double-click a row to view a detailed list of CIs associated with the CI Type in the Service Summary display. In the lower table, each row is a different alert for a CI that is associated with the CI Type selected from the upper table.

Filter display content by Owner, Area, Group, Service and Environment. Click the column header to sort column data.

For details about display title bar functionality, see Title Bar Functionality.

Service Summary 
View alert states at the component-level per Service, and obtain component details such as the number of active alerts for the component, what operating system the component uses and the Data Server associated with the component.

Use this display to monitor a Service in a specific Group or Environment anywhere in your organization, and determine whether a component is malfunctioning.

The table lists all components for a selected Service. Each row in the able is a different CI (configurable item or component). The row color represents the most critical alert state in each.

Filter table content by Owner, Area, Group, Service or Environment. Use the sort button to order column data.

For details about display title bar functionality, see Title Bar Functionality.

Owner	Select an Owner to display in the table.
Area	Select an Area to display in the table.
Group	Select a Group to display in the table.
Service	Select a Service to display in the table.
Env	Select All or a single Environment to display in the table.
Service Name	The name of the Service currently shown in the table.
Criticality	The Criticality (rank of importance) specified in the Service Data Model (CMDB) by your administrator. Criticality values are listed in the Component Views / CI Service Table display, which range from A to E, where A is the highest Criticality. This value is used to determine the value for Alert Impact.
CI Count	The total number of configurable items associated with the selected Service.
PROD	The number of CI instances associated with the Service in production environments.
DEV	The number of CI instances associated with the Service in development environments.
DR	The number of CI instances associated with the Service in the DR environment.
UAT	The number of CI instances associated with the Service in the UAT environment.
CI Table for Selected Environment	This table lists all CIs for the selected Environment. Each row in the table is a CI. Each CI can have multiple alerts. Click a row to view details about any alerts associated with the CI in the lower table. Double-click a row to drill-down to a summary page describing information relevant to this CI. This action can also be performed by selecting (a single click) on a row and selecting the Go to CI button.
	CI Type Filter	Select a CI Type to display in the table or select All CI Types.
	Go to CI	Drill-down to a summary page describing information relevant to this CI.
	CIType	The type of CI.
	CIName	The name or address of the CI.
	Quality	Shows whether performance metrics are being received from the CI.
			Performance metrics are not being received from the CI.
			Performance metrics are being received from the CI.
	Severity	Shows the most critical alert state for the selected CI.
			One or more alerts for the CI have exceeded the Critical threshold.
			One or more alerts for the CI have exceeded the Warning threshold.
			No alerts for the CI have exceeded a threshold.
	Alerts	The number of currently active alerts for the selected CI.
	Region	The name of the Region for the CI.
	SiteName	The name of the Site for the CI.
	OSType	The operating system currently running on the CI.
	City	The name of the City for the CI.
	Country	The name of the Country for the CI.
	Data Server	The name of the Data Server with which the CI is associated.
Alerts Table	This table lists all alerts for the selected Service.  Each row in the table is an alert. For details about table column data, see Alerts Table.
	Selected CI	For the CI selected from the upper table: Type of CI / Name of CI. This field is automatically populated if you want to filter the alerts by selecting to see only the alerts raised for a particular CI.
	All	Click to show all alerts for a Service in the CI Table.
		Opens the Alerts Table in a separate window.

Service Health Heatmap
View heatmap of alert states for CIs associated with a Service.

The heatmap organizes CIs by the Service selected. Each rectangle in the heatmap represents a CI (for example, localhost-14). Each Metric (selected from the drop-down menu) has a color gradient bar that maps relative values to colors.  Move your mouse over a rectangle to see additional values.

Use the drop-down menus to filter data shown in the heatmap: a different Owner, Area, Group or Service, one or all Environments, as well as the alert Metric. By default, Alert Impact metrics are shown. Optionally show CI Names.

For details about display title bar functionality, see Title Bar Functionality.

Owner	Select an Owner to display in the heatmap.
Area	Select an Area to display in the heatmap.
Group	Select a Service to display in the heatmap.
Service	Select a Group to display in the heatmap.
CIs	The total number of configurable items.
Env	Select one or all Environments to display in the heatmap.
CI Names	Display the CI names in each heatmap rectangle.
Metric	Select the metric to display in the heatmap. Each Metric has a color gradient bar that maps relative values to colors.
	Alert Impact	The highest Alert Impact value for any alert associated with CIs in a given rectangle.  Values range from 0 - 10, as indicated in the color gradient bar, where 10 is the highest Alert Impact. The Alert Impact is calculated for each CI, which is the product of the CI Criticality times the current maximum Alert Severity.
	Alert Severity	The maximum level of alerts in a given heatmap rectangle. Values range from 0 - 2, as indicated in the color gradient bar, where 2 is the highest Alert Severity.
			Metrics that have exceeded their specified ALARM LEVEL threshold have an Alert Severity value of 2. For a given heatmap rectangle, this indicates that one or more metrics have reached their alert thresholds.
			Metrics that have exceeded their specified WARNING LEVEL threshold have an Alert Severity value of 1. For a given heatmap rectangle, this indicates that one or more metrics have reached their warning thresholds.
			Metrics that have not exceeded either specified threshold have an Alert Severity value of 0. For a given heatmap rectangle, this indicates that no metrics have reached their warning or alert thresholds.
	Alert Count	The total number of critical and warning alerts in a given heatmap rectangle. The color gradient bar, populated by the current heatmap, shows the value/color mapping. The numerical values in the gradient bar range from 0 to the maximum count of alerts in the heatmap. The middle value in the gradient bar indicates the average alert count.
	Max Criticality	The maximum level of Criticality (rank of importance) in a given heatmap rectangle. Values range from 1 to 5, as indicated in the color gradient bar, where 5 is the highest Criticality. Criticality is specified in the Service Data Model (CMDB) by your administrator. Criticality values are listed in the Component Views / CI Service Table display, which range from A to E, where A is the highest Criticality (level 5 maps to a Criticality of A and level 1 maps to a Criticality of E with equally spaced intermediate values).

Service Browser
View alert states at the component-level per Service, and obtain component details such as the number of active alerts for the component, what operating system the component uses and the Data Server associated with the component.

Use this display to monitor a Service in a specific Group or Environment anywhere in your organization, and determine whether a component is malfunctioning.

The table lists all components for a selected Service. Each row in the able is a different CI (configurable item or component). The row color represents the most critical alert state in each.

Filter table content by Owner, Area, Group, Service or Environment. Use the sort button to order column data.

For details about display title bar functionality, see Title Bar Functionality.