Using the Platform - Multi Area Service Views
In these displays, aggregated data for alert states are organized by Area and shows all Services, while highlighting the most critical alert states using color. Data can be filtered by Owner, Area, Group, Environment and alert Metric.

Use these displays, for example, to isolate the Area and Environment in which a critical alert is occurring. If you see a critical alert, get information by comparing alert Metrics (such as how many other items are potentially affected).

These displays drill-down to the Service By CI Type display. The Multi Area Service Views displays present data in tabular and heatmap formats.

• Group / Service Heatmap: Heatmap of alert states for Services by Area, with the option to filter by Area, Group, Environment and alert Metric, and the option to show Group and Service Names.
• Group / Region Heatmap: Heatmap as described for the Group / Service Heatmap (above), with the option to filter by Region and no option to show Service Names.
• Group / Service Table: Table of all Multi Area Service Views data.

Group / Service Heatmap
View heatmap of alert states for Services in one or all Areas, filter by Group or Environment, and optionally show Service Names.

The heatmap organizes Services by one or all Areas. Each rectangle in the heatmap represents a Service (for example, Applications, Demo Systems and so forth), which are grouped by Area. The rectangle size represents the number of CIs in the Service; a larger size is a larger value. Each Metric (selected from the drop-down menu) has a color gradient bar that maps relative values to colors. Move your mouse over a rectangle to see additional information.

Use the drop-down menus to filter data shown in the heatmap: a different Owner, one or all Areas, one or all Environments, as well as the alert Metric. By default, all Areas, all Environments, all Groups and Alert Impact are shown.

Drill-down and investigate by clicking a rectangle in the heatmap to view details in the Service By CI Type display.

For details about display title bar functionality, see Title Bar Functionality.

Owner	Select All Owners or a single Owner to display in the heatmap.
Area	Select All Areas or a single Area to display in the heatmap.
CIs	The total number of configuration items. This value is determined by the selections made from display drop-down menus.
Group	Select All Service Groups or a single Group to display in the heatmap.
Region	Select All or a single Region to display in the heatmap.
Group Names	Display the Group names in each heatmap rectangle.
Service Names	Display the service names in each heatmap rectangle.
Env	Select All or a single Environment to display in the heatmap.
Metric	Select the metric to display in the heatmap. Each Metric has a color gradient bar that maps relative values to colors.
	Alert Impact	The maximum of the products of maximum Alert Severity multiplied by the Criticality of all CIs in a given heatmap rectangle. Values range from 0 - 10, as indicated in the color gradient bar, where 10 is the highest Alert Impact.
	Alert Severity	The maximum level of alerts in a given heatmap rectangle. Values range from 0 - 2, as indicated in the color gradient bar, where 2 is the highest Alert Severity.
			Metrics that have exceeded their specified ALARM LEVEL threshold have an Alert Severity value of 2. For a given heatmap rectangle, this indicates that one or more metrics have reached their alert thresholds.
			Metrics that have exceeded their specified WARNING LEVEL threshold have an Alert Severity value of 1. For a given heatmap rectangle, this indicates that one or more metrics have reached their warning thresholds.
			Metrics that have not exceeded either specified threshold have an Alert Severity value of 0. For a given heatmap rectangle, this indicates that no metrics have reached their warning or alert thresholds.
	Alert Count	The total number of critical and warning alerts in a given heatmap rectangle. The color gradient bar values range from 0 to the maximum count of alerts in the heatmap.
	Criticality	The maximum level of Criticality (rank of importance) in a given heatmap rectangle. Values range from 1 to 5, as indicated in the color gradient bar, where 5 is the highest Criticality. Criticality is specified in the Service Data Model (CMDB) by your administrator. Criticality values are listed in the Component Views / CI Service Table display, which range from A to E, where A is the highest Criticality (level 5 maps to a Criticality of A and level 1 maps to a Criticality of E with equally spaced intermediate values).

Group / Region Heatmap
View heatmap of alert states for one or all Services, Areas, Environment or Regions, and optionally show Service Names.

The heatmap organizes CIs by one or all Groups. Each rectangle in the heatmap represents a Group, which are grouped by Area. The rectangle size represents the number of CIs in the Service; a larger size is a larger value. Each Metric (selected from the drop-down menu) has a color gradient bar that maps relative values to colors.  Move your mouse over a rectangle to see additional information.

Use the drop-down menus to filter data shown in the heatmap: a different Owner, one or all Areas, one or all Environments, one or all Regions, as well as the alert Metric. By default, all Areas, all  Environments, all Groups, all Regions, and alert Impact are shown.

Drill-down and investigate by clicking a rectangle in the heatmap to view details in the Service By CI Type display.

For details about display title bar functionality, see Title Bar Functionality.

Owner	Select All Owners or a single Owner to display in the heatmap.
Area	Select All Areas or a single Area to display in the heatmap.
CIs	The total number of configuration items. This value is determined by the selections made from display drop-down menus.
Group	Select All Service Groups or a single Group to display in the heatmap.
Region	Select All or a single Region to display in the heatmap.
Env	Select All or a single Environment to display in the heatmap.
Group Names	Display the Group names in each heatmap rectangle.
Metric	Select the metric to display in the heatmap. Each Metric has a color gradient bar that maps relative values to colors.
	Alert Impact	The maximum of the products of maximum Alert Severity multiplied by the Criticality of all CIs in a given heatmap rectangle. Values range from 0 - 10, as indicated in the color gradient bar, where 10 is the highest Alert Impact.
	Alert Severity	The maximum level of alerts in a given heatmap rectangle. Values range from 0 - 2, as indicated in the color gradient bar, where 2 is the highest Alert Severity.
			Metrics that have exceeded their specified ALARM LEVEL threshold have an Alert Severity value of 2. For a given heatmap rectangle, this indicates that one or more metrics have reached their alert thresholds.
			Metrics that have exceeded their specified WARNING LEVEL threshold have an Alert Severity value of 1. For a given heatmap rectangle, this indicates that one or more metrics have reached their warning thresholds.
			Metrics that have not exceeded either specified threshold have an Alert Severity value of 0. For a given heatmap rectangle, this indicates that no metrics have reached their warning or alert thresholds.
	Alert Count	The total number of critical and warning alerts in a given heatmap rectangle. The color gradient bar values range from 0 to the maximum count of alerts in the heatmap.
	Criticality	The maximum level of Criticality (rank of importance) in a given heatmap rectangle. Values range from 1 to 5, as indicated in the color gradient bar, where 5 is the highest Alert Criticality. Criticality is specified in the Service Data Model (CMDB) by your administrator. Criticality values are listed in the Component Views / CI Service Table display, which range from A to E, where A is the highest Criticality (level 5 maps to a Criticality of A and level 1 maps to a Criticality of E with equally spaced intermediate values).

Group / Service Table
This table displays data shown in the Group/Service and Group/Region Heatmaps.

View Service metrics (Impact, Severity, Count and Criticality, and CI Count) for one or all Areas, Owners, Groups and Environments, and compare detailed metrics across all Areas in your organization.

The table lists Services by Owner and Area. Each row in the table is a different Service. The row color represents the maximum Alert Impact in that Service. The color of the circle in the Alert Severity column represents the most critical alert state for that Service.

Use the drop-down menus to filter data shown in the table: a different Owner, one or all Areas, one or all Groups, or one or all Environments. Drill-down and investigate by clicking a row in the table to view details in the Service By CI Type display.

For details about display title bar functionality, see Title Bar Functionality.