Using the Platform - All Management Areas
These displays present the highest-level summary views of alert states for your entire system. Aggregated data is organized by Owners and shows all Areas, while highlighting the most critical alert states using color. Data can be filtered by Owner, Area, Environment and alert Metric.

Use these displays to monitor critical alerts anywhere in your system, and investigate those alerts in lower-level displays. Because these displays immediately show you any critical alert in your system, users typically keep one of these displays open for quick monitoring. Click an Area in the display to drill-down and view the selected Area in the Multi Area Service Views displays.

The All Management Areas displays present the same aggregated data in tabular and heatmap formats:

• Area Heatmap: Heatmap of the most critical alerts on for all Areas of your system, with the option to filter by Owner, Environment and alert Metric.
• Area Table: Table of Area Heatmap data with the option to filter by Owner and Environment.

Area Heatmap
View the most critical alert state for all monitored instances throughout your system.

The heatmap organizes monitored instances by one or all Owners for all Areas, and uses color to show the most critical alert state in each. Consider keeping this display open to monitor conditions in your system.

Each rectangle in the heatmap represents a management Area (for example, Applications, Demo Systems and so forth), which are also grouped by Owner. The rectangle size represents the number of CIs in the rectangle; a larger size is a larger value. Each Metric (selected from the drop-down menu) has a color gradient bar that maps relative values to colors. Move your mouse over a rectangle to see additional values.

Use the drop-down menus to filter data shown in the heatmap: one or all Owners and one or all Environments. Also choose the metric to view from the alert Metric drop-down menu: Impact, Severity, Count and Criticality. By default, all Owners, all Environments and the alert Impact are shown.

Drill-down and investigate by clicking a rectangle in the heatmap to view details for the selected Area in the Group / Service Heatmap.

For details about display title bar functionality and, see Title Bar Functionality.

Owner	Select All Owners or a single Owner to display in the heatmap.
Area Names	Display the Area (for example, Applications, Demo Systems and so forth) in each heatmap rectangle.
Env	Select All or a single Environment to display in the heatmap.
Metric	Select the metric to display in the heatmap. Each Metric has a color gradient bar that maps relative values to colors.
	Alert Impact	The product of the maximum Alert Severity multiplied by the maximum Criticality of alerts in a given heatmap rectangle. Values range from 0 - 10, as indicated in the color gradient bar, where 10 is the highest Alert Impact.
	Alert Severity	The maximum level of alerts in a given heatmap rectangle. Values range from 0 - 2, as indicated in the color gradient bar, where 2 is the highest Alert Severity.
			Metrics that have exceeded their specified ALARM LEVEL threshold have an Alert Severity value of 2. For a given heatmap rectangle, this indicates that one or more metrics have reached their alert thresholds.
			Metrics that have exceeded their specified WARNING LEVEL threshold have an Alert Severity value of 1. For a given heatmap rectangle, this indicates that one or more metrics have reached their warning thresholds.
			Metrics that have not exceeded either specified threshold have an Alert Severity value of 0. For a given heatmap rectangle, this indicates that no metrics have reached their warning or alert thresholds.
	Alert Count	The total number of critical and warning alerts in a given heatmap rectangle. The color gradient bar values range from 0 to the maximum count of alerts in the heatmap. The middle value in the gradient bar indicates the average alert count.
	Criticality	The maximum level of Criticality (rank of importance) in a given heatmap rectangle. Values range from 1 to 5, as indicated in the color gradient bar, where 5 is the highest Criticality. Criticality is specified in the Service Data Model (CMDB) by your administrator. Criticality values are listed in the Component Views / CI Service Table display, which range from A to E, where A is the highest Criticality (level 5 maps to a Criticality of A and level 1 maps to a Criticality of E with equally spaced intermediate values).

Area Table
This display contains the table format of the Area Heatmap.

View a single textual view of all alert states (alert Impact, Severity, Count and Criticality and CI Count) for all Areas, Owners and Environments. Use this display to check the status of your systems by Area, Owner and Environment, and to compare detailed metrics across all Areas in your organization.

The table lists monitored instances by Owner and Area. Each row in the able is a different Area (for example, Applications, Demo Systems and so forth). The row color represents the most critical alert state in each.

Use the drop-down menus to filter data shown in the table: all Owners or a specific Owner, all Environments or a single Environment. Use the sort button to order column data. Drill-down and investigate by clicking a row in the table to view details for the selected Area in the Group / Service Table.

For details about display title bar functionality, see Title Bar Functionality.