Group / Service Table

This table displays data shown in the Group/Service and Group/Region heatmaps. View Service metrics (Impact, Severity, Count and Criticality, and CI Count) for one or all Areas, Owners, Groups and Environments, and compare detailed metrics across all Areas in your organization. The table lists Services by Owner and Area. Each row in the table is a different Service. The color of the circle in the Alert Severity column represents the most critical alert state for that Service.

Use the available drop-down menus or right-click to filter data shown in the display. Click Sort

to order column data. Drill-down and investigate by clicking a row in the table to view details in the last display that was viewed under either the Service Summary Views or Key Metric Views. For example, if the last selected display was the Service Summary display under Service Summary Views and you clicked on a row in the table, the details would display in the Service Summary display. If the last selected display was the Service KM Table display under Key Metrics Views, then clicking a row in the table displays the details in the Service KM Table.

Title Bar:

Indicators and functionality might include the following:

Open the previous and upper display. and navigate to displays commonly accessed from this display.

The current date and time. When the time is incorrect, this might indicate that RTView stopped running. When the time is correct and the Data OK indicator is green, this is a strong indication that the platform is receiving current and valid data.

The number of items in the display.

The data connection state. Red indicates the data source is disconnected (for example, the Data Server is not receiving data, or the Display Server is not receiving data from the Data Server). Green indicates the data source is connected.

Open the Alert Views - RTView Alerts Table display.

Open an instance of this display in a new window.

Open the online help page for this display.

Note: The “Up” Arrow (

) opens the most recently viewed display under All Management Areas. For example, if the last viewed display under All Management Areas was Area Table, then clicking

opens the Area Table display.

Filter By:

The following filtering options are typically included:

Owner: Choose an Owner to see metrics for Areas associated with that Owner.

Area: Choose an Area to see metrics for Groups associated with that Area and Owner.

Group: Choose a Group to see metrics for Services associated with that Group, Area and Owner.

Service: Choose a Service to see metrics for Environments associated with that Service, Group, Area and Owner.

Env: Choose an Environment to see metrics for Environments associated with that Service, Group, Area and Owner.

Fields and Data This display includes:
	Service/Region Count	The total number of Services listed in the table. This value is determined by the selections made from display drop-down menus.
	Area	The name of the Area where the alert data originated.
	Service	The name of the Area where the alert data originated.
	Region	The name of the Region to which the Service applies.
	Severity	The maximum level of alerts in the row. Values range from 0 to 2, where 2 is the greatest Severity: One or more alerts exceeded their ALARM LEVEL threshold in the Service. One or more alerts exceeded their WARNING LEVEL threshold in the Service. No alert thresholds have been exceeded in the Service.
	Alert Count	The total number of critical and warning alerts for the Service.
	Alert Impact	The maximum of the products of maximum Alert Severity multiplied by the Criticality of all CIs for the Service. Values range from 0 - 10, where 10 is the highest Alert Impact.
	Service Criticality	The Criticality (rank of importance) specified in the Service Data Model (CMDB) by your administrator. Criticality values are listed in the Component Views / CI Service Table display, which range from A to E, where A is the highest Criticality.
	CI Count	The total number of configurable items associated with the Area.
	Environment	The name of the Environment to which the Service applies.
	Group	The name of the Environment to which the Service applies.
	CI Count	The name of the Group to which the Service applies.